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IQ x2 Ltd – Terms and Conditions


  • Appointments may be face to face, by phone or Skype/Zoom.

  • Every effort will be made to make appointments to suit your need, where possible. PLEASE NOTE: I do not offer evening appointments.

  • If you need to change your appointment time, please try to give 24 hours’ notice, in order that the session may be offered to others on my waiting list.

  • If you need to cancel an appointment, please give 24 hours’ notice, otherwise a cancellation charge of 50% of the fee may be made, unless the circumstances are exceptional.

  • Should I have to cancel or postpone, I will make every effort to give 24 hours’ notice, unless the situation is urgent or unexpected. I shall re-schedule with you as soon as possible.

  • In the case of phone or Skype sessions, if you haven’t rung or Skype’d 15 minutes into your session time, the session will be deemed to have been forfeited, and a cancellation fee of 50% will be charged, unless the circumstances are exceptional.

  • A ‘no-show’ without prior notice for a face-to-face appointment will be subject to a 50% no-show charge, unless the circumstances are exceptional.

  • In the case of late arrival for a face-to-face appointment, the session will end at the time originally contracted for and will be charged for the duration originally contracted for.  For example, if an hour-long session has been booked, and you arrive 20 minutes late, the remaining session will last 40 minutes and the fee charged will be for an hour.

  • Concessions are available. Please enquire.



  • In the case of individual phone or Skype/Zoom sessions, an invoice for the session will be sent to you after the session.  Payment is required on presentation, please.

  • Block sessions/packages are negotiated individually

  • You may pay by cheque, bank transfer or PayPal.

  • Late payment may be subject to a late payment charge of up to £40 per invoice.

  • Persistent late payments may also attract an interest charge of up to 8%.

  • For face-to-face sessions, any of the above methods of payment may be used, as may cash, of course. Payment by credit or debit card is also possible.



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